Frequently Asked Questions (FAQ)

SOUTHERN ALBATROSS

WHERE CAN I BUY TICKETS?

Tickets are available through the following options:

Travel Agents: You can purchase tickets through various trusted travel agencies.

Ticket Kiosk: Visit the ticket kiosk conveniently situated next to the Royal Albatross at Resorts World Sentosa.

Website: Purchase tickets online at speedboat.sg [ Click here! ]

Choose the option that best suits your needs and enjoy your speedboat adventure

HOW LONG ARE THE TICKETS VALID FOR ?

Ticket Validity: Tickets are valid for 3 months from the date of purchase, and prices are not guaranteed until the ticket is issued.

WHAT IS TICKET REFUND POLICY

Standard Ticket: Valid Standard Tickets are non-refundable under all circumstances, including no-shows. They are transferable but cannot be changed once a reservation has been made.

Suspension: The Company may, at its discretion, choose to suspend the Purchaser or its Guest from enjoying any or all Cruises for a period decided by the Company. The Purchaser shall not be entitled to any reduction or refund in such cases.

WHEN IS THE LATEST I CAN PURCHASE A TICKET?

You can buy tickets up to 10 minutes before the cruise departs, but this depends on whether there are still seats available. It’s a good idea to book earlier to make sure you get a spot!

IS THE CRUISE WHEELCHAIR-FRIENDLY?

Unfortunately, due to the nature of our vessel and boarding process, we cannot accommodate wheelchairs onboard. You’ll need to be able to walk short distances, step over door sills, and navigate steps.

If you require assistance, please reach out to us at least three days before your trip by emailing reservations@island.sg so we can discuss how we might be able to help.

WHO SHOULD NOT PARTICIPATE IN THIS ACTIVITY?

Eligibility: The Cruise is NOT recommended for individuals who are:

Over 130 kilograms (286 pounds) in weight.

Have serious medical conditions.

Children under 8 years of age.

Elderly individuals.

Expectant mothers.

 

HOW LONG IS THE CRUISE AND WHAT DOES IT INCLUDE?

Our cruises are normally 60 minutes.

WHAT CAN BE SEEN DURING THE CRUISE?

During the cruise, guests can experience interesting views of the Sentosa Coastline, Singapore City Skyline and the Southern Islands from the remarkable vantage point out at sea.

DO WE STILL SAIL WHEN IT RAINS?

We are a rain or shine attraction and unless the weather is unsafe to sail, the Cruise will depart on time. If rain is forecast, you may want to wear the provided poncho.

IS SMOKING ALLOWED?

Smoking is not permitted.

WILL I FEEL SEASICK?

Southern Albatross is a fast-moving small craft and under normal conditions, guests are unlikely to experience seasickness. However, if you are especially sensitive, we suggest taking appropriate medication prior to joining the boat Cruise.

ARE CHILDREN ALLOWED ONBOARD THE SHIP?

Children:

Children under 8 years old must sit in the middle row between adults, wear the provided life jacket, and their parents must sign a waiver.

Children between 8 and 12 years old are also recommended to sit in the middle row between adults and must be supervised by a responsible adult at a ratio of at least 1 adult to 2 children at all times.

 

WILL I GET WET ON THE CRUISE?

Depending on the sea and weather conditions, there is a chance you may get wet. The Company shall make available a complimentary poncho to help keep you dry. If you want to avoid getting wet, please consult with our ground staff prior to boarding.

ARE PETS ALLOWED ONBOARD THE SHIP?

Pets are not permitted on board.Â